TERMS
Terms of Use
Effective and last updated:
Who provides LensUp
LensUp is operated by Springtide Labs LLC, a Delaware limited liability company. These terms cover the lensup.ai website and the browser-based tools published on it. Using the site means you accept them.
Using LensUp
You may use the LensUp browser tools for lawful document and image processing, personally or commercially, at no charge; they create no account and no licence is granted to us over anything you process. Some tools offer optional paid Pro processing, governed by the section below. You are responsible for the files you use, for holding the rights to them, and for complying with the rules of any authority or service that receives an output.
You may not attempt to disrupt the site, circumvent its rate limits or security controls, or redistribute the site’s own code and content as a competing service. Using the tools themselves, on your own files, in the ordinary way, is exactly what they are for.
Your files
Documents and images you open in LensUp are processed by your browser on your device and are not uploaded to our servers — except selected pages you explicitly send to Pro (below). We do not hold or back up free-tool files. Pro results can be downloaded from your account during their temporary availability window. If your browser tab closes mid-task, the work in it may be lost, and we have no copy to restore. Keep your own original of anything that matters. Details of what we do and do not collect are in the Privacy Policy.
Optional Pro processing and credits
Pro requires a verified account. Available credit packs, currencies and prices appear in the account centre and Stripe Checkout; purchases are one-time charges, not subscriptions. A Pro action shows its current credit cost before execution. The quoted credits are reserved when the task starts; successful pages are charged, while failed or unstarted cancelled pages release their reservation. Cancelling a task does not stop pages already processing. Review recognition output before relying on it.
Credits belong to the purchasing account, are not transferable and have no automatic expiry while the account exists. A refund or payment dispute reverses the corresponding credits. If those credits have already been used, the account shows an outstanding amount that must be settled before further paid use. Free tools remain available. For a refund request, contact us within 14 days of purchase; refunds are handled through Stripe. We may change future pack prices and future task tariffs; each task uses the quote you confirm.
Pro uploads only the pages you select and confirm. Temporary page images and results are available for up to 24 hours, after which they are scheduled for deletion. Download results you need to keep. Our Privacy Policy identifies how account records, temporary files and providers are handled.
Results are best effort, and external requirements are not ours
This is the most important limitation on the page, so it is stated plainly.
- Compression targets are attempts, not guarantees. LensUp reduces quality and, where necessary, resolution to approach a size you choose, and returns the smallest file it managed to produce. A very small target on a detailed page may be unreachable.
- Opening an existing PDF rasterises it. Pages are rendered locally into images, so the exported file has no selectable text, form fields, links or vector content.
- Previews are not proofs. What you see on screen can differ from what a printer, an operating system print dialog, or a third-party upload portal produces.
- Size presets and guidance do not guarantee acceptance. No output is certified, endorsed or pre-approved by any government, employer, school, bank or examination body.
Where a LensUp page states an official requirement, it cites the authority that published it and the date we checked. Those requirements change. Before you submit or print anything that matters, check the current official notice yourself. The tool can meet a number; only the receiving body can accept a document.
Availability and changes
LensUp is provided on an as-available basis, without a promise that every browser, device, printer or external service will behave identically. Features may change or be withdrawn to improve safety, correctness or maintainability — automatic edge detection, for example, was removed after it cropped real documents incorrectly. Material changes to these terms will be reflected in the updated date above; continuing to use the site after that date means you accept the revised terms.
Prohibited use
Do not use LensUp to break the law, to infringe anyone’s rights, to distribute malware, to interfere with the service or other users, or to produce or alter a document in order to misrepresent it as authentic. Producing a forged or falsified identity document, certificate or official record is prohibited outright, whatever the tool is technically capable of.
Advertising
LensUp is funded by advertising supplied by Google AdSense and its partners. Advertisements come from third parties, and their presence is not an endorsement by us of any advertiser, product or claim. Any dealing you have with an advertiser is between you and them. What advertising vendors can and cannot collect — and, importantly, that they never receive the files you process — is set out in the Privacy Policy.
Third-party components
The tools are built on open-source components used under their own licences, including Mozilla’s pdf.js for reading PDFs, ONNX Runtime Web and the MODNet model for portrait matting in the passport-photo tool, and browser platform APIs for image decoding and canvas processing. Those licences govern those components; nothing here restricts rights you have under them.
Intellectual property
The LensUp name, the site design, the written guidance and the tool implementations are ours or our licensors’. You keep every right in the files you process; we acquire none. Quoting a short passage from a guidance page with attribution and a link is welcome. Republishing pages wholesale is not.
Disclaimer and liability
To the fullest extent permitted by law, LensUp is provided without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement, and we are not liable for indirect or consequential loss, lost data, lost profits, or any consequence of a document being rejected by a third party. Nothing in these terms limits liability that cannot lawfully be limited, and some jurisdictions do not allow certain exclusions, in which case the narrowest permitted limitation applies. Where you use LensUp as a consumer, your statutory rights are unaffected.
Governing law
These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, except where mandatory consumer-protection law in your country of residence gives you the benefit of its own rules and forum.